Privacy Policy

Johns of Instow Ltd, Trading as Johns of Instow and Johns of Appledore


Office address:

4 & 5 Marine Parade, Instow, Bideford EX39 4HY


At Johns of Instow and Appledore, we are committed to protecting your privacy and information security. Please read this privacy policy carefully so that you are aware of the steps we take to protect your privacy, what information we collect, how we use it now or may use it in the future and what your rights are.


Controllers of Information

Any personal information provided here or gathered by our website is controlled by Sue and Anthony Johns, Marine Parade, Instow, Bideford EX39 4HY.


We aim to process information about you fairly and in a transparent manner and the aim of this document is to provide you with sufficient information for you to be able to understand what we are doing with your data. If you are unsure how we are handling information about you or you think we could improve our privacy information, please contact Johns at: [email protected]


What information do we collect? How do we use it?

  1. When you use our website, or the online publications published on our site and/or register information with us, we may collect, derive, combine, access, or otherwise process your personal information for the following purposes:
  2. The monitoring of customer traffic patterns and website usage to help us to develop the design and layout of the website;
  3. Notifying you of Johns of Instow and Appledore Ltd news and information, which we think, may be of interest to you including by email or by physical mail, where you have granted us permission to do so;
  4. Offering, administering and providing products and services.
  5. Providing you with a more personalised user experience when using our website or any other services we might provide to you by analysing, segmenting and profiling our database and allowing us to target you with information we think you might be most interested in including products and services;
  6. Sending you surveys for quality management purposes;
  7. Information about your use of our web site and online services such as your IP address, your login date, length of visit to pages on our web site, page views and navigation paths, details about the number of times you visit and use the website.


Legal basis for processing your data

We undertake the activities above for the reasons below:

1 & 4 In the pursuit of our legitimate interests as a commercial organisation including the marketing and promotion of our brand, products, and services.

3 To fulfil any contractual obligations we may have when you make purchases from us.

2 & 5 Based on your consent.

7 to monitor and improve our site using data from our analytical tracking system.


What we do with the information that we collect?

We will never use your information in a way incompatible with this privacy notice. This will include amongst others that:

We will not put any information about you on general release nor will we sell such information;

We will not transfer personal data outside of the European Economic Area.

Disclosure of your personal information.

We may share your personal information with the following persons or organisation:

Service providers who provide IT and system administration support services.

Professional advisors including lawyers, bankers, auditors and insurers.

Government bodies that require us to report processing activities

Third parties to whom we sell, transfer or merge parts of our business or assets.


Third party links.

This web site may include links to third party web sites, plug ins and applications. Clicking on those links or enabling those connections may allow third parties to collect and share data about you. We do not control these third-party web sites and are not responsible for their privacy statements. When you leave our web site, we encourage you to read the privacy party notice before you visit.


Your consent:

By using this portal or our website, you consent to the use of any information provided by you, collected from you, or derived based on collected personal information by Johns of Instow and Appledore Ltd for the purposes described in this privacy notice. You have a right to withdraw your consent at any time for any of the processing activities that are based on your consent, by sending us an e-mail to [email protected]



We collect personal information for specific purposes and on specific legal bases and endeavour to collect only the personal information required for those purposes. Once this purpose has been fulfilled and the personal information is no longer required, we will anonymise your data by removing any identifiable information or erase it


How we use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer, so we can tailor your user experience.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.


The following are not Strictly necessary but are required to provide you with the best user experience and to tell us which pages you find most interesting (anonymously).


Functional Cookies


This Website Will:

  • Offer Live Chat Support (If available)
  • Track the pages you visit via Google Analytics


Targeting Cookies

This Website Will:

  • Allow you to share pages with social networks such as Facebook (If available)
  • Allow you to share pages via Add This (If available)


Your rights

You have the right to request at reasonable intervals, access to the personal information we have collected about you. Please refer any access request to [email protected].

When requesting access to your personal data please provide as much detail as possible about what personal data you would like access to and include in the subject line that it regards an access request. For complying with your access request, we may ask you to provide us with evidence of your identity plus some additional information. We also reserve the right to charge for the cost of providing the information if it is deemed excessive.

If you so choose you may request us to rectify, erase or block the processing of your personal data if that personal data is no longer accurate, up-to-date or when the further processing of that personal date would be in violation of applicable data protection legislation.

You have a right to receive any personal data that you have provided to us to transfer it onto another data controller where the processing is based on consent and is carried out by automated means called a data portability request. You have the right to object to our processing of your personal data where the basis of the processing is our legitimate interests including but not limited to direct marketing and profiling.

You have a right to information about how we are processing information about you and we have an obligation to processes only a minimum of data for specific, explicit and legitimate purposes in a fair, lawful and transparent manner. This privacy notice fulfils our obligations to provide you with information, but you should contact us directly if you have any questions or concerns.

You have a right to lodge a complaint about any aspect of how we are handling your data with the Information Commissioner’s Office in the UK who can be contacted here:

Any questions regarding your privacy?

We are happy to discuss privacy and data protection with you. You may contact us at [email protected].



We endeavour to take all reasonable steps to protect your personal data including the use of encryption technology but cannot guarantee the security of any data you disclose online. You accept the inherent security implications of sending information over the Internet and will not hold us responsible for any breach of security unless we have been negligent.


Applicable data protection law

This privacy notice has been based on the General Data Protection Regulation (GDPR). If you are subject to more stringent data protection legislation, please refrain from using this website or any of our other services.


Changes to this notice

We might periodically change this privacy notice. If we decide to change our privacy notice, we will post those changes on this page. We therefore recommend you re-visit this page periodically to check for changes.


This Privacy Policy is: JOHNS-VOL1